Refund and Cancellation Policy
A valid credit card or debit card is required to guarantee and pay for your Flaminggamingllc party reservation. There will be No Refunds if the event is cancelled after receiving the deposit or any payments after the reservation is made. If the event is canceled 72 hours or less before the event, you will still be responsible to pay the full amount any remaining balance due on your reservation. Events may only be rescheduled once and within three months of the original event date if the desired date is available with no penalty fee.
will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
TRAVEL SURCHARGE
A Travel surcharge will apply for locations more than 15 miles from Jonesboro Ga, to cover the driver’s time and fuel cost. See our Service Area page for more information.
The fuel surcharge is as follows:
15 miles or less: No additional fuel charge
15-28 miles: $25
29-50 miles: $50
If your event is beyond 48 miles from our service area, please call us to see if we can come to your event.
DAMAGE AND/OR INJURY
Neither Flaminggamingllc nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, flaminggamingllc reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless, or willful damage of same by client’s guests. Trailer equipment shall include, but not be limited to, the mobile gaming trailer, seating, video game systems, televisions, game controllers and game discs. Flaminggamingllc or their employees, agents or contractors assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
BAD WEATHER
Flaminggamingllc gaming truck is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy ice, snow, or rain) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of severe weather threatens your party and you are aware in advance (pending or anticipated heavy weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN
Flaminggamingllc does require a parent or responsible adult to always be present inside or just outside of the trailer. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 always require a parent or responsible adult in the game theater. While we will do our best to adhere to the wishes of parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot always monitor each game session for every child, especially during larger events and venues.
MONEY / TICKET COLLECTION OR PAY TO PLAY
For a number of reasons, such as difficulty in monitoring each individual attendees paid status, desired game management of each paid attendee, potential for specific games to be unavailable for play at all times, or be age or skill appropriate for the attendee, and difficulty monitoring every attendees specific play time, Flaminggamingllc does NOT allow the booking party to collect money or charge for tickets specifically for the game theater and timed interval play, or allow for a Pay to Play option via wristband or other means, without the prior written consent by Spaceship Games. This insures an easy, smooth flow of attendees always and the maximum number of players, flexibility, and ease.
Food / Drinks
Flaminggamingllc does not allow any drinks or any time of food inside of our gaming theatre.
Alcohol / Drugs:
We understand sometimes at parties or events alcohol is served, however, we reserve the right to refuse, cancel or cut short any party or event when alcohol is being served if it is affecting or we see situations that may lead to incidents that would endanger your guests, our staff or equipment. Our goals are to deliver fun and entertainment to your guests in a nice and clean environment. Therefore, drugs of any sort will not be tolerated in or around Flaminggamingllc equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
**Flaminggamingllc reserves the right to cancel an event upon the acknowledgement of the booking party charging attendees to utilize the game theater specifically or grouped with other individual activities, outside of normal event attendance and the booking party shall forfeit any deposit paid (see cancellation policy).**